Host - Sports & Social Bethesda

ENT1009ECIL; Bethesda (MD); On-site; USD 23,000 - 26,000; Full time

Job summary

Sports & Social Bethesda is a premier sports bar and social lounge in the Pike & Rose Development, featuring an 18-foot LED display and a 2,000-square-foot outdoor patio. The Host provides friendly guest service, manages reservations and seating, and supports smooth operations during peak times.

Responsibilities include answering phones, greeting guests, and coordinating seating while maintaining a positive atmosphere.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Strong communication skills with guests, employees and third parties.
• Reading and writing abilities used for reservations and seating.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills used regularly.
• May be required to work nights, weekends and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list when needed.
• Welcome guests on arrival and bid farewell as they leave.
• Greet guests in a friendly, upbeat manner.
• Communicate effectively with guests.
• Report problems to management promptly.
• Coordinate seating arrangements for fast, courteous service.
• Occasionally bus tables to expedite seating.

Skills

Customer service

Hosting

Communication

Reading & writing

Seating charts

Basic math

Evening/weekend availability

Job description

Sports & Social Bethesda is a one-of-a-kind sports bar and social lounge located in the Pike & Rose Development. The 7,700-square-foot location will have plenty of TV screens for fans to watch games, including an 18-foot LED display showing multiple games and sporting events at once along with a 2,000-square-foot outdoor patio. Sports & Social will offer guests an elevated dining and beverage experience including made-from-scratch menu items and curated cocktails, live music and special events several days a week, as well as a wide variety of interactive social games for everyone to enjoy.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

The pay range for this role is $17.50 - $19 an hour.