Guest Experience Host

Live! Hospitality & Entertainment; Cary (NC); On-site; USD 17,000 - 22,000; Full time

Job summary

Sports & Social Cary is a one-of-a-kind sports bar and social lounge in downtown Cary. This Host role supports daily guest services, including greeting guests, taking reservations, and coordinating seating to ensure friendly, efficient service.

The ideal candidate has at least one year of customer service or hosting experience, speaks fluent English, and can work nights, weekends, or holidays. Strong communication and reading/writing skills help deliver a positive, high-energy venue experience.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English; other languages preferred.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list when necessary.
• Welcome guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Skills

Customer service

Hosting

Communication

Reading & writing

English fluency

Job description

Sports & Social Cary is a one-of-a-kind sports bar and social lounge in downtown Cary. This Host role supports daily guest services, including greeting guests, taking reservations, and coordinating seating to ensure friendly, efficient service.

The ideal candidate has at least one year of customer service or hosting experience, speaks fluent English, and can work nights, weekends, or holidays. Strong communication and reading/writing skills help deliver a positive, high-energy venue experience.