Guest Experience Host — Admissions & Tickets

Merlin; Grapevine (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Healthcare

PTO

Merlin Magic Pass

Recognition Programs

401(k)

Tuition Reimbursement

Learning & Advancement

Job summary

Merlin Entertainments is seeking an Admissions Host at SEA LIFE Dallas. You will greet guests, provide product information, assist with kiosk purchases, and drive upsell opportunities while maintaining high service standards.

Position supports admissions and other guest-facing areas, requiring enthusiasm, reliability, and the ability to handle large crowds with a friendly, informative approach.

Qualifications

• Must be at least 16 years of age.
• Excellent customer service skills.
• Enthusiasm for representing the brand.
• Strong interpersonal skills and ability to engage guests.

Responsibilities

• Greet and welcome guests with eye contact and a smile.
• Answer questions about ticket packages and pricing.
• Direct and assist guests on kiosk purchases and POS transactions.
• Sell tickets and annual passes; learn upselling targets.
• Assist with admissions, rides, food/beverage, and merchandise as assigned.
• Provide accurate information about products and attractions.

Skills

Customer service

Communication

Interpersonal skills

Upselling

Teamwork

Punctuality

Job description

Merlin Entertainments is seeking an Admissions Host at SEA LIFE Dallas. You will greet guests, provide product information, assist with kiosk purchases, and drive upsell opportunities while maintaining high service standards.

Position supports admissions and other guest-facing areas, requiring enthusiasm, reliability, and the ability to handle large crowds with a friendly, informative approach.