Guest Experience Host

Hyat; Wichita (KS); On-site; USD 30,000 - 38,000; Full time

Job summary

Hyat in Wichita, KS is seeking a Front Desk Agent to warmly greet guests and support them throughout their stay. This full-time role requires professionalism, strong communication, and the ability to multi-task in a fast-paced hotel environment.

The Front Office Host will engage with guests, address inquiries, and assist with valet services when needed, ensuring smooth arrivals and departures. Candidates should have Microsoft Office experience and a customer-service mindset.

Qualifications

• Must be 18 or older.
• Must have a valid Kansas Driver's License.
• Experience in guest services/front desk preferred.
• Proficient with Microsoft Office applications.
• Strong math skills.
• Excellent verbal and written communication.
• Ability to multitask and prioritize.
• Flexible in a fast-paced environment.
• Professional demeanor and ability to handle complaints.
• Ability to meet deadlines.

Responsibilities

• Greet guests on arrival and ensure they feel welcome.
• Engage with guests and understand preferences.
• Assist with guest vehicle valet services when required.
• Address guest issues and feedback promptly.
• Ensure smooth check-out and departure process.

Skills

Microsoft Office

Outlook

Mathematical skills

Oral and written communication

Multi task

Adaptability

Under pressure

Deadlines

Education

Associates Degree

Job description

Hyat in Wichita, KS is seeking a Front Desk Agent to warmly greet guests and support them throughout their stay. This full-time role requires professionalism, strong communication, and the ability to multi-task in a fast-paced hotel environment.

The Front Office Host will engage with guests, address inquiries, and assist with valet services when needed, ensuring smooth arrivals and departures. Candidates should have Microsoft Office experience and a customer-service mindset.