Guest Experience Host

RBM Restaurants; New York (NY); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Docks Oyster Bar, part of RBM Restaurants, in Manhattan, is seeking an enthusiastic Host to warmly greet guests, answer phones, and help guests with reservations and seating. The role emphasizes hospitality, attentiveness, and smooth guest flow in a fast-paced New York setting.

The ideal candidate will have at least 1 year of hosting experience in a well-rated restaurant, a genuine, welcoming demeanor, and familiarity with reservation and POS systems.

Qualifications

• Minimum 1 year of host experience in a well-rated restaurant.
• Strong, warm communication and welcoming demeanor.
• Experience with reservation systems and POS.
• Ability to multi-task and stay calm under pressure.

Responsabilités

• Greet guests warmly and manage check-in.
• Answer phones, take reservations, and handle guest requests.
• Maintain updated reservation and seating information in the system.
• Relay VIPs, special occasions, and requests to staff and managers.
• Manage restaurant wait list during peak times and set guest expectations.
• Keep the host stand clean and assist guests with coats, bags, and strollers.
• Notify management of guest complaints and ensure guest satisfaction.

Connaissances

Host experience

Communication

Customer service

Reservation systems

POS systems

Multi-tasking

Outils

Reservation system

Point of sale systems

Description du poste

Docks Oyster Bar, part of RBM Restaurants, in Manhattan, is seeking an enthusiastic Host to warmly greet guests, answer phones, and help guests with reservations and seating. The role emphasizes hospitality, attentiveness, and smooth guest flow in a fast-paced New York setting.

The ideal candidate will have at least 1 year of hosting experience in a well-rated restaurant, a genuine, welcoming demeanor, and familiarity with reservation and POS systems.