Guest Experience Host

Colony Grill; Glastonbury (CT); On-site; USD 18,000 - 25,000; Full time

Job summary

Colony Grill is seeking a guest-focused host to warmly greet guests, seat them, and help ensure an exceptional overall experience from entry to exit. You are a natural people person who can quickly build rapport and create a welcoming atmosphere.

The role requires detail orientation, excellent organization, and the ability to manage multiple priorities while communicating clearly with guests and team members.

Qualifications

• Confident, clear communication.
• Friendly and customer-focused personality.
• Ability to articulate greetings and farewells.
• Ability to communicate guests’ needs to staff.
• Ability to communicate on the telephone.
• Must be able to carry trays, service items or supplies (10-30 lbs.)

Responsibilities

• Greet guests with hospitality and seat them efficiently.
• Manage flow of guests into dining and bar areas and provide wait times.
• Monitor waiting areas and communicate with waiting guests.
• Assign guests to tables based on needs and rotation.
• Engage guests and ensure a smooth handoff to service staff.
• Assist with restaurant set-up and keep host stand clean and presentable.

Skills

Communication

Customer service

Phone etiquette

Friendly demeanor

Job description

Colony Grill is seeking a guest-focused host to warmly greet guests, seat them, and help ensure an exceptional overall experience from entry to exit. You are a natural people person who can quickly build rapport and create a welcoming atmosphere.

The role requires detail orientation, excellent organization, and the ability to manage multiple priorities while communicating clearly with guests and team members.