Guest Experience Host

Colony Grill

Glastonbury (CT)

On-site

USD 18,000 - 25,000

Full time

10 days ago
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Job summary

Colony Grill is seeking a guest-focused host to warmly greet guests, seat them, and help ensure an exceptional overall experience from entry to exit. You are a natural people person who can quickly build rapport and create a welcoming atmosphere.

The role requires detail orientation, excellent organization, and the ability to manage multiple priorities while communicating clearly with guests and team members.

Qualifications

  • Confident, clear communication.
  • Friendly and customer-focused personality.
  • Ability to articulate greetings and farewells.
  • Ability to communicate guests’ needs to staff.
  • Ability to communicate on the telephone.
  • Must be able to carry trays, service items or supplies (10-30 lbs.)

Responsibilities

  • Greet guests with hospitality and seat them efficiently.
  • Manage flow of guests into dining and bar areas and provide wait times.
  • Monitor waiting areas and communicate with waiting guests.
  • Assign guests to tables based on needs and rotation.
  • Engage guests and ensure a smooth handoff to service staff.
  • Assist with restaurant set-up and keep host stand clean and presentable.

Skills

Communication
Customer service
Phone etiquette
Friendly demeanor

Job description

Colony Grill is seeking a guest-focused host to warmly greet guests, seat them, and help ensure an exceptional overall experience from entry to exit. You are a natural people person who can quickly build rapport and create a welcoming atmosphere.

The role requires detail orientation, excellent organization, and the ability to manage multiple priorities while communicating clearly with guests and team members.

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