Host

Colony Grill; Glastonbury (CT); On-site; USD 18,000 - 25,000; Full time

Job summary

Colony Grill is seeking a guest-focused host to warmly greet guests, seat them, and help ensure an exceptional overall experience from entry to exit. You are a natural people person who can quickly build rapport and create a welcoming atmosphere.

The role requires detail orientation, excellent organization, and the ability to manage multiple priorities while communicating clearly with guests and team members.

Qualifications

• Confident, clear communication.
• Friendly and customer-focused personality.
• Ability to articulate greetings and farewells.
• Ability to communicate guests’ needs to staff.
• Ability to communicate on the telephone.
• Must be able to carry trays, service items or supplies (10-30 lbs.)

Responsibilities

• Greet guests with hospitality and seat them efficiently.
• Manage flow of guests into dining and bar areas and provide wait times.
• Monitor waiting areas and communicate with waiting guests.
• Assign guests to tables based on needs and rotation.
• Engage guests and ensure a smooth handoff to service staff.
• Assist with restaurant set-up and keep host stand clean and presentable.

Skills

Communication

Customer service

Phone etiquette

Friendly demeanor

Job description

Voted a Top Workplace and Top Pizza nationally, Colony Grill is looking for a guest-focused, skilled communicator to join our team! You will be welcoming and seating guests, and helping ensure they enjoy an exceptional overall experience, from entry to exit.

You are a natural people person who can quickly build rapport with guests and create a welcoming atmosphere. Detail-oriented and able to manage multiple priorities, you rely on your excellent organization and communication skills to create positive interactions for our team members and guests.

Responsibilities:

Host Role

• Greet incoming guests with exceptional hospitality and seat them efficiently.
• Manage the flow of guests into the dining and bar areas, providing accurate wait times to incoming guests as appropriate.
• Manage waiting areas and communicate consistently with waiting guests to support a positive experience prior to seating.
• Assign guests to tables suitable for their needs and according to rotation so that flow of service remains seamless and properly paced.
• Engage guests and ensure a smooth handoff to the service staff.
• Assist with restaurant set-up and keep the host stand (and other high-traffic restaurant areas) clean, organized, and presentable for guests.

Takeout Role

• Staff high-volume take-out section as scheduled/when needed.
• Answer phones, recording orders accurately, while providing gracious service to takeout guests.
• Operate cash register efficiently to accept payments for takeout orders.

Qualifications:

• Confident, clear communication. Gracious, professional demeanor reflecting our hospitality-driven mission.
• Friendly and customer-focused personality
• Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Ability to clearly communicate guests’ needs to Servers, Bussers, Managers, etc.
• Ability to clearly communicate on the telephone.
• Must be able to carry trays, service items or supplies (10-30 lbs.)