Guest Experience & Hospitality Operations Lead

Westfield; Westfield Center (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Job summary

Westfield is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at the assigned Corporate location, ensuring daily supervision and adherence to SOPs and experience maps. The role focuses on staff performance, production quality, and superior customer experiences.

The supervisor collaborates with leaders across locations, manages guest inquiries, and ensures safety and compliance while supporting budget-related initiatives and interdepartmental coordination.

Qualifications

• 3–5 years of experience in Hospitality Operations.
• Bachelor’s degree in Hospitality Management or commensurate experience.

Responsibilities

• Oversee day-to-day operations at the Corporate Hospitality location.
• Serve as Manager on Duty for assigned shifts and supervise staff.
• Ensure exceptional guest experiences by monitoring service levels and addressing feedback.
• Schedule staff based on needs and labor budgets.
• Plan resources and coordinate between departments for smooth operations.
• Assist in inventory control and cost management.
• Contribute to annual hospitality budgets and identify cost-saving opportunities.
• Collaborate with other departments and leaders to boost performance.
• Ensure safety and compliance with OSHA standards and company policies.
• Manage talent, hiring, performance, development, and succession planning.

Skills

Hospitality operations experience

Staff management

Customer service

Education

Bachelor's degree in Hospitality Management

Job description

Westfield is seeking a Hospitality Operations Supervisor to lead the Hospitality Operations team at the assigned Corporate location, ensuring daily supervision and adherence to SOPs and experience maps. The role focuses on staff performance, production quality, and superior customer experiences.

The supervisor collaborates with leaders across locations, manages guest inquiries, and ensures safety and compliance while supporting budget-related initiatives and interdepartmental coordination.