Guest Experience Guide

SKYLAKE Adventures; Sheridan (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounts on food

Discounts on retail

Job summary

SKYLAKE Adventures in Sheridan, Indiana is hiring a friendly guest services associate. You will welcome guests, answer questions, and assist over the phone, delivering warmth, professionalism, and efficiency while representing SKYLAKE standards.

You’ll use SKYLAKE’s POS system to handle tickets, rentals, and payments, coordinate with teams, and tailor recommendations. This role is outdoors, requires flexibility for nights/weekends, and offers opportunities to grow with SKYLAKE’s expanding

Qualifications

• Experience in customer service or hospitality settings.
• Ability to work outdoors and adapt to noise and weather.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet guests and assist in person or by phone with warmth and efficiency.
• Anticipate guest needs and offer proactive help.
• Coordinate with departments to fulfill requests quickly and accurately.
• Process sales, wristbands, rentals, payments, and refunds using the POS.
• Provide accurate information about attractions, schedules, events, and policies.
• Resolve concerns with empathy and escalate when needed.
• Maintain knowledge of events, schedules, and safety protocols.
• Other duties as assigned.

Skills

Guest service

Communication

Problem solving

Teamwork

Flexibility

Tools

POS system

Job description

• Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
• Anticipate guest needs by observing cues and proactively offering assistance
• Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
• Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
• Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
• Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
• Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
• Other duties as assigned

What Makes You a Fit

• A genuine passion for hospitality and creating memorable experiences
• Strong communication skills and the ability to connect with guests
• Problem-solving abilities and a calm, positive demeanor under pressure
• Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
• A professional, energetic, self-motivated, and positive approach to work
• Ability to work outdoors in an environment with elevated noise levels
• Ability to read, write, communicate effectively, and follow safety instructions and procedures
• Ability to work a flexible schedule, including nights, weekends, and holidays

Why You’ll Love Working Here

• Be part of a brand-new, one-of-a-kind adventure destination
• High-energy, team-first culture where everyone hasyourback
• Friendly, supportive leaders who value communication and collaboration
• A workplace that celebrates positivity, reliability, and great attitudes
• Opportunities to learn new skills and grow as SKYLAKE grows
• Discounts on food, beverages, and retail items
• An active, outdoor environment that keeps work fun and engaging!

This position is classified asnon-exemptin accordance withapplicable wage andhourlaws. Employment with SKYLAKE Adventures isat-will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role may require working outdoors in varying weather conditions and around water-based attractions. Reasonable accommodation may bemadeto enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.