Outdoor Park Safety & Guest Experience Specialist

SKYLAKE Adventures; Sheridan (IN); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Discounts on food, beverages, andretai

Outdoor, active work environment

Job summary

SKYLAKE Adventures is seeking a dedicated security associate to patrol park grounds and back-of-house areas, ensuring a safe, welcoming environment for guests and staff. Responsibilities include monitoring access points, responding to incidents, coordinating with authorities, and enforcing park policies with professionalism.

The role supports crowd control during peak times, events, and evacuations, with attention to accurate incident reporting and adherence to SKYLAKE procedures.

Qualifications

• Must be at least 18 years old.
• Experience in security, law enforcement, guest services, or safety-focused role is preferred; waterpark or hospitality experience is a plus.
• Strong situational awareness and ability to remain calm under pressure.
• Effective communication and conflict-resolution skills.
• Physical stamina to stand, walk, and patrol for extended periods in varying weather.
• Current CPR, First Aid, and AED certifications are preferred; SKYLAKE provides training to obtain required certifications.
• Team-first mindset and strong commitment to guest safety and satisfaction.
• Ability to work a flexible schedule including nights, weekends, and holidays.

Responsibilities

• Patrol the grounds, attractions, and back-of-house areas to maintain a safe and welcoming environment.
• Monitor entrances, exits, and restricted areas to prevent unauthorized access.
• Respond promptly to incidents, disturbances, or emergencies.
• Coordinate with and assist local authorities when needed.
• Support lost-and-found operations and assist with reuniting separated children with their families.
• Enforce SKYLAKE rules and policies with professionalism, empathy, and respect.
• Assist with crowd management during peak times, special events, emergencies, or evacuations.
• Complete detailed incident reports and maintain accurate security logs.
• Conduct bag inspections at park entry points in accordance with SKYLAKE policies and procedures.
• Other duties as assigned

Skills

Situational awareness

Effective communication

Conflict resolution

Physical stamina

Team player

Flexibility

CPR/First Aid/AED (preferred)

Job description

SKYLAKE Adventures is seeking a dedicated security associate to patrol park grounds and back-of-house areas, ensuring a safe, welcoming environment for guests and staff. Responsibilities include monitoring access points, responding to incidents, coordinating with authorities, and enforcing park policies with professionalism.

The role supports crowd control during peak times, events, and evacuations, with attention to accurate incident reporting and adherence to SKYLAKE procedures.