Guest Experience Ambassador - Outdoor Attraction

SKYLAKE Adventures; Sheridan (IN); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Discounts on food

Discounts on retail

Job summary

SKYLAKE Adventures in Sheridan, Indiana is hiring a friendly guest services associate. You will welcome guests, answer questions, and assist over the phone, delivering warmth, professionalism, and efficiency while representing SKYLAKE standards.

You’ll use SKYLAKE’s POS system to handle tickets, rentals, and payments, coordinate with teams, and tailor recommendations. This role is outdoors, requires flexibility for nights/weekends, and offers opportunities to grow with SKYLAKE’s expanding

Qualifications

• Experience in customer service or hospitality settings.
• Ability to work outdoors and adapt to noise and weather.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet guests and assist in person or by phone with warmth and efficiency.
• Anticipate guest needs and offer proactive help.
• Coordinate with departments to fulfill requests quickly and accurately.
• Process sales, wristbands, rentals, payments, and refunds using the POS.
• Provide accurate information about attractions, schedules, events, and policies.
• Resolve concerns with empathy and escalate when needed.
• Maintain knowledge of events, schedules, and safety protocols.
• Other duties as assigned.

Skills

Guest service

Communication

Problem solving

Teamwork

Flexibility

Tools

POS system

Job description

SKYLAKE Adventures in Sheridan, Indiana is hiring a friendly guest services associate. You will welcome guests, answer questions, and assist over the phone, delivering warmth, professionalism, and efficiency while representing SKYLAKE standards.

You’ll use SKYLAKE’s POS system to handle tickets, rentals, and payments, coordinate with teams, and tailor recommendations. This role is outdoors, requires flexibility for nights/weekends, and offers opportunities to grow with SKYLAKE’s expanding