Commercial Manager

SKYLAKE Adventures; Sheridan (IN); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings

Job summary

SKYLAKE Adventures in Sheridan, Indiana, seeks a Commercial Manager to lead strategy, performance, and daily operations across Food & Beverage, Retail, Photography, and Premium Experiences. You will drive revenue, manage budgets, and shape guest experiences with a hands-on leadership style.

The role requires 5+ years in hospitality or revenue-focused leadership, strong financial acumen, and the ability to develop teams and partnerships while maintaining SKYLAKE standards.

Qualifications

• 5+ years of progressive management experience in hospitality, attractions, Food & Beverage, retail, or another revenue-focused environment.
• Strong commercial acumen with experience managing budgets, P&L performance, and revenue-driving initiatives.
• Demonstrated ability to lead, develop, and motivate teams, including supervisors or emerging leaders.
• Analytical and problem-solving skills with the ability to identify opportunities and translate business results into action.

Responsibilities

• Lead the strategy, performance, and day-to-day operations of Food & Beverage, Retail, Photography, and Premium Experiences.
• Drive revenue and profitability through pricing, product mix, promotions, upselling, and new commercial opportunities.
• Develop Premium Experiences, including VIP offerings, guest upgrades, packages, and other revenue-generating enhancements.
• Oversee Food & Beverage operations, including third-party partners, service standards, financial performance, and the transition to an in-house Food & Beverage program.
• Own commercial budgets, P&L performance, and key performance indicators, using business results to identify opportunities and improve performance.
• Ensure commercial operations consistently deliver exceptional guest experiences and reflect SKYLAKE service, presentation, and brand standards.
• Lead, coach, and develop commercial teams, fostering accountability, high performance, and succession planning.
• Manage key supplier, vendor, and commercial partner relationships to support quality, value, operational performance, and revenue growth.
• Ensure commercial operations comply with applicable food safety, health, safety, sanitation, and company standards.
• Collaborate with Marketing, leadership, and other departments to develop and execute promotions, seasonal initiatives, special events, and other commercial opportunities.
• Serve as Duty Manager as required, supporting safe and effective park-wide operations.
• Other duties as assigned

Skills

Leadership

Budget management

Revenue growth

Team development

Education

Bachelor’s degree in Business, Hospitality, Tourism, Retail Management, or related field

Job description

Splash Into Your Next Role

SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SkyTrail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting.

We’re looking for experienced, collaborative leaders who bring sound judgment, take ownership, and inspire their teams to deliver exceptional operations and unforgettable guest experiences.

Snapshot

As Commercial Manager, you’ll lead the strategy, performance, and day-to-day operations of SKYLAKE’s Food & Beverage, Retail, Photography, and Premium Experiences. You’ll combine hands‑on leadership with commercial strategy to drive revenue and profitability while ensuring every commercial touchpoint enhances the guest experience. From developing new revenue streams and premium offerings to leading teams and commercial partnerships, your work will directly shape SKYLAKE’s financial performance and the experiences our guests remember.

What You’ll Be Doing

• Lead the strategy, performance, and day-to-day operations of Food & Beverage, Retail, Photography, and Premium Experiences
• Drive revenue and profitability through pricing, product mix, promotions, upselling, and new commercial opportunities
• Develop Premium Experiences, including VIP offerings, guest upgrades, packages, and other revenue-generating enhancements
• Oversee Food & Beverage operations, including third-party partners, service standards, financial performance, and the transition to an in-house Food & Beverage program
• Own commercial budgets, P&L performance, and key performance indicators, using business results to identify opportunities and improve performance
• Ensure commercial operations consistently deliver exceptional guest experiences and reflect SKYLAKE service, presentation, and brand standards
• Lead, coach, and develop commercial teams, fostering accountability, high performance, and succession planning
• Manage key supplier, vendor, and commercial partner relationships to support quality, value, operational performance, and revenue growth
• Ensure commercial operations comply with applicable food safety, health, safety, sanitation, and company standards
• Collaborate with Marketing, leadership, and other departments to develop and execute promotions, seasonal initiatives, special events, and other commercial opportunities
• Serve as Duty Manager as required, supporting safe and effective park-wide operations
• Other duties as assigned

What Makes You a Fit

• 5+ years of progressive management experience in hospitality, attractions, Food & Beverage, retail, or another revenue-focused environment
• Strong commercial acumen with experience managing budgets, P&L performance, and revenue‑driving initiatives
• Demonstrated ability to lead, develop, and motivate teams, including supervisors or emerging leaders
• Analytical and problem‑solving skills with the ability to identify opportunities and translate business results into action
• Effective communication, collaboration, negotiation, and influencing skills
• A creative, adaptable, and hands‑on leadership approach with high standards for guest experience and operational excellence
• Working knowledge of applicable food safety and workplace compliance requirements, with the ability to obtain and maintain required food safety certification
• Bachelor’s degree in Business, Hospitality, Tourism, Retail Management, or a related field preferred
• Ability to work a flexible schedule, including nights, weekends, and holidays

Why You’ll Love Working Here

• Be part of a brand-new, one‑of‑a‑kind adventure destination
• High‑energy, team‑first culture where collaboration and new ideas are valued
• The opportunity to shape commercial strategy, guest experiences, and team culture as SKYLAKE grows
• Competitive salary with medical, dental, and vision insurance options
• Retirement savings, paid vacation, and company‑recognized holidays
• Opportunities for professional growth and leadership development, plus discounts on food, beverages, and retail items
• A dynamic, hands‑on environment where your leadership can make a visible impact

This position is classified as exempt in accordance with applicable wage and hour laws. Employment with SKYLAKE Adventures is at‑will. SKYLAKE Adventures is an Equal Opportunity Employer committed to fostering an inclusive and respectful workplace. This role involves working across a dynamic park environment and may require time outdoors in varying weather conditions and around water‑based attractions. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions. Employment may be contingent upon background checks and verification of work authorization.