Guest Experience & Group Sales Leader

Beech Mountain Resort; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

A well-known resort is seeking a Sales and Guest Services Manager to lead customer relations and sales efforts year-round. The role requires strong leadership and strategic sales planning with a focus on group sales during peak seasons. The ideal candidate will manage a small team, support marketing initiatives, and ensure guest satisfaction. Previous experience in sales and the hospitality industry is essential. This position offers a dynamic work environment with opportunities for growth.

Qualifications

• Proven experience in sales, customer relations, and leadership, preferably in the resort or hospitality industry.
• Strong communication, conflict resolution, and organizational skills.
• Self-motivated and capable of working independently while also thriving in a team-oriented environment.

Responsibilities

• Serve as the primary point of contact for resort-wide customer relations, ensuring a high level of guest satisfaction.
• Develop and implement a comprehensive sales strategy to drive revenue and increase engagement.
• Recruit, hire, and train seasonal managers to support group bookings and guest services.

Skills

Sales experience

Customer relations

Leadership

Conflict resolution

Organizational skills

Digital signage

Tools

CRM systems

Email marketing platforms

Job description

A well-known resort is seeking a Sales and Guest Services Manager to lead customer relations and sales efforts year-round. The role requires strong leadership and strategic sales planning with a focus on group sales during peak seasons. The ideal candidate will manage a small team, support marketing initiatives, and ensure guest satisfaction. Previous experience in sales and the hospitality industry is essential. This position offers a dynamic work environment with opportunities for growth.