Upscale Front Office Leader - Guest Experience & Growth

Marcus Hotels & Resorts

Madison (WI)

On-site

USD 65,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

Meal per shift

Room discounts

Restaurant discounts

Free employee parking

Movie vouchers

Paid time off

Insurance benefits

401k

Career growth

Job summary

Marcus Hotels & Resorts in Madison, WI is seeking a Front Office Manager to lead the front desk, night audit, and concierge teams. You will oversee hiring, training, scheduling, budgets, and guest services to ensure an exceptional experience and strong room revenue performance.

The role requires 2+ years in front office leadership, familiarity with Hilton systems and PMS, and excellent English communication.

Qualifications

2+ years in leadership, supervisory, or management roles in Front Office, Guest Services, or Hotel Operations.
Experience with Hilton systems and hotel PMS preferred.
Excellent reading, writing, and spoken English for guest and staff communication.

Responsibilities

Lead, coach, and motivate Front Office associates to foster a positive team culture.
Oversee hiring, training, scheduling, performance management, and staffing levels.
Develop and implement training programs for associate growth and operational excellence.
Manage reservations, front office systems, inventory, scheduling, and departmental budgets.
Drive guest satisfaction by monitoring service scores and addressing concerns promptly.
Communicate effectively with guests and team members, providing guidance and updates.
Implement Hilton programs, brand standards, and marketing initiatives.
Oversee daily operations, pre-shift meetings, room inspections, and cross-department collaboration.
Perform other duties as assigned.