Guest Experience Front Office Manager

Hyatt Hotels Corporation; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the front desk and guest services at a Hyatt property in the United States. You will supervise daily operations, manage staff, and ensure superb guest experiences from check-in to check-out.

Responsibilities include optimizing front office processes, coordinating with housekeeping and maintenance, and delivering clear, courteous service while maintaining high standards of hospitality and reporting on performance metrics.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in hospitality management or related field is preferred.
• Minimum of 3 years experience in front office operations with supervisory responsibilities.
• Strong knowledge of front office procedures, reservation systems, and customer service best practices.
• Excellent communication and interpersonal skills to interact effectively with guests, staff, and management.

Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt, courteous, and efficient service to all guests and visitors, addressing inquiries and resolving complaints effectively.
• Manage reservations, check-in/check-out processes, and billing procedures to maintain accuracy and efficiency.
• Collaborate with housekeeping, maintenance, and other departments to ensure guest needs are met and operational issues are resolved.
• Monitor front office operations to ensure compliance with company policies, safety standards, and quality benchmarks.
• Prepare and analyze daily, weekly, and monthly reports related to front office performance and guest feedback.
• Implement and maintain front office systems and technology to streamline operations and improve service delivery.

Skills

Leadership

Customer Service

Communication

PMS proficiency

Reservation systems

Education

High School Diploma

Bachelor's degree in Hospitality Management

Tools

PMS (Property Management System)

Microsoft Office Suite

Job description

Hyatt Hotels Corporation is seeking a Front Office Manager to lead the front desk and guest services at a Hyatt property in the United States. You will supervise daily operations, manage staff, and ensure superb guest experiences from check-in to check-out.

Responsibilities include optimizing front office processes, coordinating with housekeeping and maintenance, and delivering clear, courteous service while maintaining high standards of hospitality and reporting on performance metrics.