Guest Experience Front Office Manager

Hard Rock Hotel New York; New York (NY); On-site; USD 100,000 - 146,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings

Employee perks

Job summary

Hard Rock Hotel New York is seeking a Front Office Manager to lead the front desk operations and guide a high-touch, luxury guest experience in Midtown Manhattan.

You will train staff, ensure service excellence, and enforce Forbes and brand standards, while maximizing occupancy and room revenue. Collaboration with Sales/Marketing and a positive work culture are key aspects of the role.

Qualifications

• Minimum of 3 years in a similar role.
• Strong leadership and guest-service focus.
• Excellent communication and problem-solving skills.
• Ability to manage high-paced luxury operations.

Responsibilities

• Lead the front desk operations and ensure smooth shift turnover.
• Train, coach and develop Front Office staff to reach performance goals.
• Deliver quality customer service and resolve guest issues promptly and professionally.
• Maximize room revenue and occupancy while maintaining brand standards.
• Collaborate with Sales and Marketing to optimize group bookings and rate integrity.

Skills

Guest service

Leadership

Communication

Organization

Problem solving

Team coaching

Attention to detail

Job description

Hard Rock Hotel New York is seeking a Front Office Manager to lead the front desk operations and guide a high-touch, luxury guest experience in Midtown Manhattan.

You will train staff, ensure service excellence, and enforce Forbes and brand standards, while maximizing occupancy and room revenue. Collaboration with Sales/Marketing and a positive work culture are key aspects of the role.