F&B Operations Lead: Guest Experience & Team Growth

Hard Rock Hotel New York; New York (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid time off

Retirement plan

Employee perks

Job summary

Hard Rock Hotel New York is seeking an experienced Food & Beverage Operations Supervisor to manage reservations and communications across outlets, coordinate events and dining operations, and provide payroll and administrative support.

You will lead front-of-house teams, ensure brand standards, monitor health and safety regs, and maintain guest relations during peak periods, evenings, weekends, and holidays.

Qualifications

• At least two years of prior service experience, ideally in premium hotel environments.
• Ability to communicate clearly, stay patient under pressure, and act professionally.
• Willingness to work evenings, weekends, and holidays.
• Additional language skills are a plus.

Responsibilities

• Supervise daily F&B operations across outlets to ensure seamless service.
• Lead, motivate, and support front-of-house team members; assist with scheduling, training, coaching, and performance management.
• Ensure exceptional guest experiences by actively engaging on the floor, resolving guest concerns promptly, and maintaining service excellence.
• Enforce all health, safety, sanitation, and NYC Department of Health regulations, as well as company policies and procedures.
• Monitor service flow, table turns, reservations, and staff coverage to maximize efficiency and guest satisfaction.
• Collaborate closely with culinary leadership to ensure menu execution, food quality, presentation, and timing meet brand expectations.
• Assist management with payroll accuracy, labor cost control, and operational reporting as needed.
• Participate in pre-shifts, departmental meetings, and trainings; communicate key updates to staff clearly and consistently.
• Uphold Hard Rock’s culture of energy, music, and entertainment by creating a vibrant atmosphere that reflects the brand’s identity.
• Work closely with the audio/visual team to ensure client needs and expectations are met.
• Support Food & Beverage Managers in ensuring compliance with all applicable laws and regulations. Ensure all staff have food safety, sanitation, and responsible alcohol service certifications required by law.
• Provide support in the execution of business plans to ensure the maximization of department performance.
• Support senior leadership in analyzing and identifying financial opportunities including cost controls, productivity levels, and revenue generation.
• Balance staffing levels and labor to achieve ideal employee/guest engagement and cost ratio.
• Promote a positive work environment for all employees and ensure all employment related processes and documentation are in compliance.
• Resolve guest complaints and implement changes to prevent future issues.
• Maintain presence in property during peak business periods.
• Maintain effective relationships with guests.
• Present a professional image to employees, guests, clients, owners, and investors.

Skills

Service experience

Hospitality

Job description

Hard Rock Hotel New York is seeking an experienced Food & Beverage Operations Supervisor to manage reservations and communications across outlets, coordinate events and dining operations, and provide payroll and administrative support.

You will lead front-of-house teams, ensure brand standards, monitor health and safety regs, and maintain guest relations during peak periods, evenings, weekends, and holidays.