Guest Experience Front Office Manager

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health care benefit

401-K retirement with company match

Generous paid time off

Job summary

Ko-Kwel Casino Resort on Oregon's southern coast seeks an experienced Front Office Manager to lead the Hotel Front Office and uphold our guest-focused culture. You will supervise Front Desk operations, coach staff, and ensure brand standards and guest experiences align with Compass by Margaritaville expectations.

Ideal candidates bring 2+ years of Front Office management in a casino-hotel, strong organizational and communication skills, and familiarity with Property Management software.

Qualifications

• High school graduate or equivalent with some formal hotel or hospitality training preferred. A degree in hospitality management desirable.
• Minimum two (2) years Hotel Front Office management experience to include supervision of front desk operations.
• Minimum three (3) years of hospitality experience in a casino-hotel environment.
• Computer experience essential, including all Windows applications. Proficient in Property Management software and database programs.
• Strong organization, administration, and teamwork skills; ability to work without supervision and meet deadlines.

Responsibilities

• Maintain a safe, clean, and friendly Front Desk area for guests and staff.
• Schedule and delegate work to Front Desk staff.
• Coach and train employees on an ongoing basis.
• Ensure Front Office operations meet brand standards and guest experience guidelines.
• Collaborate with resort leaders to align operations with property goals and guest expectations.
• Coordinate with Group Sales & Marketing on guest history, group bookings, and cut-off dates.
• Promote service standards with Casino Players Club for gaming guests.
• Monitor marketing events, room rates, and availability to maximize hotel results.
• Prepare occupancy forecasts and weekly/monthly reports; manage budgets and staffing accordingly.
• Be available for major events, weekends, holidays, and evenings as needed.

Skills

Front Office management

Hotel operations

Guest service excellence

Staff coaching

Budget management

Communication skills

Education

High school diploma or equivalent

Hospitality training preferred

Degree in hospitality management desirable

Tools

Property Management Software

Windows applications

Database programs

Job description

Ko-Kwel Casino Resort on Oregon's southern coast seeks an experienced Front Office Manager to lead the Hotel Front Office and uphold our guest-focused culture. You will supervise Front Desk operations, coach staff, and ensure brand standards and guest experiences align with Compass by Margaritaville expectations.

Ideal candidates bring 2+ years of Front Office management in a casino-hotel, strong organizational and communication skills, and familiarity with Property Management software.