Hotel Manager - Guest Experience & Operations Leader

Ko-Kwel Casino Resort; Medford (OR); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health care benefits

401-K retirement with company match

Generous time off policy

Job summary

Ko-Kwel Casino Resort, part of the Compass Margaritaville family, seeks an accomplished Hotel Manager to guide day-to-day hotel and restaurant operations while upholding brand standards and community values.

You will lead senior teams, manage budgets, forecast performance, and ensure safety and guest satisfaction across the property, including coordination with tribal leadership and the CEDCO Senior Leadership Team.

Qualifications

• Bachelor's degree or equivalent experience in Hospitality, Business Management, or related field.
• 8+ years of experience in full-service hotel operations, including executive committee leadership.
• Familiarity with Margaritaville or similar lifestyle brands.
• Strong financial acumen with ability to translate data into action.
• Proficiency with systems such as Microsoft Office, Infor PMS, Cendyn CRM, Revenue Management, SynXis CRS, and POS/Accounting systems.
• Proven leadership in food & beverage operations and guest experiences.
• Coaching mindset to develop future leaders and a collaborative culture.
• Ability to juggle multiple priorities and meet deadlines.
• Willingness to travel occasionally and work with Tribal leadership and the CEDCO Senior Leadership Team.

Responsibilities

• Provide strategic leadership balancing guest satisfaction, brand standards, and CEDCO's vision.
• Lead and inspire hotel, bar, and restaurant operations for seamless guest experiences.
• Oversee guest services, reservations, inventory, budgeting, and forecasting.
• Maintain high standards of safety, cleanliness, and sanitation.
• Build relationships with team members, guests, owners, and corporate brand.
• Translate financial and operational data into actionable plans and reporting with Finance.
• Mentor future leaders and foster a growth-focused culture.
• Ensure safety and regulatory compliance across all departments.
• Coordinate with Restaurant Manager on food & beverage operations and health scores.
• Collaborate with facilities leadership on maintenance and capital projects.
• Drive group business, events, and sales with the marketing team.
• Represent Ko-Kwel Casino Resort and Compass Margaritaville professionally.

Skills

Executive leadership

Financial analysis

Team leadership

Operations management

Guest service excellence

Safety & compliance

Interpersonal communication

Education

Bachelor's degree in Hospitality or Business Management

Tools

Microsoft Office

Infor PMS

Cendyn CRM

Revenue Management

SynXis CRS

POS/Accounting systems

Job description

Ko-Kwel Casino Resort, part of the Compass Margaritaville family, seeks an accomplished Hotel Manager to guide day-to-day hotel and restaurant operations while upholding brand standards and community values.

You will lead senior teams, manage budgets, forecast performance, and ensure safety and guest satisfaction across the property, including coordination with tribal leadership and the CEDCO Senior Leadership Team.