Front Office Manager- Le Meridien Fort Worth Downtown

Murrieta Hot Springs Resort; Fort Worth (TX); Hybrid; USD 38,000 - 66,000; Full time

Job summary

Le Meridien Fort Worth is seeking a hands-on Front Office Supervisor to lead guest relations and daily front desk operations. You will greet guests, check them in and out promptly, and help ensure a seamless arrival and departure experience in a busy downtown hotel.

Responsibilities include staffing front office teams, interviewing and scheduling, resolving guest issues with creative problem solving, maintaining SOPs, and ensuring accurate MICROS system transactions and reporting.

Qualifications

• Experience in guest-facing roles and excellent communication skills.
• Ability to lead and develop front office teams.
• Familiarity with hotel front desk operations and SOPs.

Responsibilities

• Anticipate guest needs, respond promptly, and ensure positive guest relations.
• Greet and communicate with guests, check-in/out efficiently.
• Staff front office teams including interviewing, hiring, scheduling and training.

Skills

Guest relations

Staffing and scheduling

Problem solving

Tools

MICROS System

Job description

#26-2756

Fort Worth, Texas, United States

Location Description

811 Commerce Street, Fort Worth, Texas 76102

Located in the heart of downtown Fort Worth and housed in the historic annex building, Le Meridien is a 13-story boutique hotel that seamlessly blends modern luxury with historic charm. Unwind and recharge in a stylish guest room that caters to the modern traveler and celebrates mid-century modern design. Gather at one of the ground floor restaurants or the rooftop bar, meet in our 3,000 sq. ft. flexible meeting space offering a flood of natural light, or relax at the new 6th floor pool and pool deck.

Job Description

What you will be doing

• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.


• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.


• Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.


• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.

Requirements

• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10--25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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