Front Office Supervisor – Guest Experience & Service

IHG Hotels & Resorts; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

IHG Hotels & Resorts is seeking an Assistant Front Office Manager to oversee all aspects of the front office, including guest registration, porter services, business center, telephone, concierge, and reservations, ensuring a warm, memorable guest experience in New York.

You will lead day-to-day operations, mentor team members, and ensure service standards while maintaining compliance with applicable laws. The role supports a welcoming, high-quality guest environment at our New York property.

Qualifications

• 1-2 years of Front Office/Guest Service experience including supervisor/management experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members.
• Educate and train team members in compliance with federal, state and local laws and safety regulations.
• Ensure your front office team delivers a great service, professional attention and personal recognition.
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled securely.
• Perform other duties as assigned; may also serve as manager on duty.

Skills

Front Office

Guest Service

Fluent English

Supervisory Experience

Job description

IHG Hotels & Resorts is seeking an Assistant Front Office Manager to oversee all aspects of the front office, including guest registration, porter services, business center, telephone, concierge, and reservations, ensuring a warm, memorable guest experience in New York.

You will lead day-to-day operations, mentor team members, and ensure service standards while maintaining compliance with applicable laws. The role supports a welcoming, high-quality guest environment at our New York property.