Front Office Manager — Elevate Guest Experience

Hyatt Union Square New York; New York (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Employee Assistance/Wellness

Education/Development

Referral Bonus

Job summary

HHM Hotels is seeking a Front Office Manager in New York to lead front desk operations in line with guest service and sustainability standards. This role offers a growth path from Assistant General Manager to General Manager and beyond.

You will interview, train, schedule, coach and support associates, aiming to improve guest satisfaction and ensure financial controls across front office operations. The position requires 2–5 years in hospitality and a degree preference.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Education

Associate’s or Bachelor’s degree preferred

Job description

HHM Hotels is seeking a Front Office Manager in New York to lead front desk operations in line with guest service and sustainability standards. This role offers a growth path from Assistant General Manager to General Manager and beyond.

You will interview, train, schedule, coach and support associates, aiming to improve guest satisfaction and ensure financial controls across front office operations. The position requires 2–5 years in hospitality and a degree preference.