Assistant Front Office Leader: Elevate Guest Experience

Hampton Inn Manhattan/Times Square South; New York (NY); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Travel Discounts

Transit Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

Hampton Inn Manhattan/Times Square South is seeking an Assistant Front Office Manager to help oversee front office operations and supervise front office personnel in line with brand standards and HHM core values. You will interview, train, schedule, coach and support associates; monitor guest satisfaction and help manage budgets, forecasts and capital items.

The role requires 1–3 years hospitality experience, including front desk operations, with a preferred Associate or Bachelor’s degree.

Qualifications

• 1 to 3 years hospitality related experience, including front desk operations.
• Associate or Bachelor’s degree preferred.
• Interview, select, train, schedule, coach and support associates to ensure brand standards.

Responsibilities

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and HHM core values.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure front office compliance with accounting controls and procedures.
• Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies and merchandise for the gift shop and/or market are fully stocked, and inventory is maintained.
• Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Hospitality experience

Front desk operations

Staff coaching

Education

Associate or Bachelor’s degree

Job description

Hampton Inn Manhattan/Times Square South is seeking an Assistant Front Office Manager to help oversee front office operations and supervise front office personnel in line with brand standards and HHM core values. You will interview, train, schedule, coach and support associates; monitor guest satisfaction and help manage budgets, forecasts and capital items.

The role requires 1–3 years hospitality experience, including front desk operations, with a preferred Associate or Bachelor’s degree.