Guest Experience & Front-End Operations Manager

United Supermarkets, LLC; Lubbock (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

United Supermarkets, LLC is seeking a Service Operations Manager to oversee guest relations, front-end operations, and store performance in absence of store leadership. You will hire, train, and supervise service counter teams, manage schedules, payroll, and accounting in stores without HR site support, and ensure safety, cleanliness, and asset control.

The role requires 1 year store experience, high school diploma, and a Certified Food Safety Manager certification, with an average 43-hour week

Qualifications

• High School Diploma or equivalent.
• Minimum of 1 year store experience.
• Certified Food Safety Manager certification.
• Average of 43 hours per week with variable shifts.
• Able to lift up to 50 lbs and stand for long periods.
• Excellent guest relations and teamwork.

Responsibilities

• Acknowledge, greet, and engage guests.
• Hire, train, schedule, and manage performance of service counter staff.
• Supervise service counter functions.
• Conduct interviews and onboarding for new staff.
• Oversee payroll and accounting procedures in stores with no HR support.
• Ensure cleanliness and front-end appearance.
• Safeguard store assets and policy adherence.
• Provide benefits information to team members.

Skills

Guest relations

Team leadership

Hiring & training

Performance management

Cash handling

Front-end operations

Safety awareness

Effective communication

Education

High School Diploma

Tools

POS systems

Job description

United Supermarkets, LLC is seeking a Service Operations Manager to oversee guest relations, front-end operations, and store performance in absence of store leadership. You will hire, train, and supervise service counter teams, manage schedules, payroll, and accounting in stores without HR site support, and ensure safety, cleanliness, and asset control.

The role requires 1 year store experience, high school diploma, and a Certified Food Safety Manager certification, with an average 43-hour week