Front End Lead & Guest Experience Manager

Price Chopper Supermarkets-Market 32; City of Albany (NY); On-site; USD 28,000 - 44,000; Full time

Job summary

Price Chopper Supermarkets-Market 32 is seeking a Front End Supervisor to oversee customer service desks, registers, and related areas. You will help drive efficient operations, manage payroll, and maintain policy compliance in a busy store environment.

The role requires at least 3+ years of related experience, strong organizational and communication skills, and a focus on safety and sanitation. This full-time position offers day-to-day supervision of Front End and Office teams and opportunities

Qualifications

• Must be at least 18 years old and able to manage others.
• Strong organizational skills and ability to multi-task.
• Excellent communication and performance history.

Responsibilities

• Deliver fast, friendly, and efficient customer service at all times.
• Ensure associates greet customers, smile, and request AdvantEdge Cards.
• Maintain awareness of shrink and implement controls.
• Keep workstations neat and organized per 5S standards.
• Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
• Provide a safe environment for customers and associates.
• Maintain cleanliness and compliance with sanitation standards in all areas, including restrooms.
• Enforce company policies, dress code, and system procedures (FDS, X-CPS).
• Monitor cash and asset controls.
• Track training progress: buddy training, CBT scores, evaluations, coaching.
• Correct pricing errors promptly.
• Manage supply orders and inventory controls.
• Meet or exceed financial goals for Front End, Office, and Bottle departments.
• Ensure associates meet efficiency standards and adhere to mission statements.
• Communicate and implement company programs.
• Act as first-level support for Customer Service issues.
• Develop Front End and Office Supervisors for job knowledge and bench strength.

Skills

Customer service

People management

Training

Communication

Education

High School Diploma

Job description

Price Chopper Supermarkets-Market 32 is seeking a Front End Supervisor to oversee customer service desks, registers, and related areas. You will help drive efficient operations, manage payroll, and maintain policy compliance in a busy store environment.

The role requires at least 3+ years of related experience, strong organizational and communication skills, and a focus on safety and sanitation. This full-time position offers day-to-day supervision of Front End and Office teams and opportunities