Guest Experience Front Desk Supervisor

Blue-Chip-Casino,-Hotel-; Michigan City (IN); On-site; USD 44,000 - 70,000; Full time

Job summary

Boyd Gaming Corporation in Michigan City, IN, is seeking a Front Desk Supervisor to coordinate daily operations of the front desk, gift shop, call center, bell and reservations staff and ensure outstanding guest service.

You will hire, train, and supervise team members, manage payroll, and oversee cash/credit transactions while utilizing POS, LMS, CMS and RMS systems to maintain service standards and inventory control.

Qualifications

• Knowledge of hotel front office and retail operations.
• Interview, hire, train, discipline, schedule and evaluate staff.
• Able to lift up to 35 lbs and sit/stand for long periods.
• Handle cash and credit card transactions.

Responsibilities

• Coordinate day-to-day activities of the front desk, gift shop, call center, bell and reservation staff.
• Interview, hire, train, discipline, schedule and evaluate team members; review payroll.
• Supervise hourly team members in hotel front office and retail areas.
• Communicate with team members, guests, and management to achieve guest satisfaction.
• Adequately resolve guest complaints.
• Utilize POS, LMS, CMS and casino systems; implement changes to systems and policy.
• Perform clerk functions in hotel and retail; handle cash and card transactions.
• Review, audit and maintain billing systems, equipment and supplies; process shipments and requisitions.
• Refresh displays and create inviting environments; manage inventory levels and orders.
• Inspect quality and expiration dates; document damage loss as needed.
• Develop and implement promotional programs for turnover and sales.

Skills

Guest service

Cash handling

Team supervision

Payroll review

Guest feedback

Tools

POS system

LMS

CMS

RMS

Casino systems

Job description

Boyd Gaming Corporation in Michigan City, IN, is seeking a Front Desk Supervisor to coordinate daily operations of the front desk, gift shop, call center, bell and reservations staff and ensure outstanding guest service.

You will hire, train, and supervise team members, manage payroll, and oversee cash/credit transactions while utilizing POS, LMS, CMS and RMS systems to maintain service standards and inventory control.