Guest Experience & Front Desk Specialist

Brookdale; Holly (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Assistance program

Employee discounts

Wage advance

Voluntary benefits

Job summary

Brookdale is seeking a friendly receptionist to join our Michigan community. You will welcome residents and visitors, answer questions, direct calls, sort mail, and support light office tasks to keep the community running smoothly.

This role offers stability as part of a nationwide senior living company, with benefits eligibility including health, retirement plans, and 401(k). The position is full-time with opportunities for professional development and a supportive team.

Qualifications

• Greeting visitors and directing questions and calls to the appropriate staff.
• Sorting, delivering, and collecting mail and performing light clerical tasks.
• Responding to resident emergencies per community protocol.

Responsibilities

• Greets all visitors entering the community, answer questions, ensure visitors sign guest sheets, and answer/direct phone calls to the proper residents and staff.
• Sort, deliver and collect incoming/outgoing community and resident mail, and may be asked to do basic office/clerical functions, and maintain visitor logs.
• May also respond to resident emergencies by calling appropriate internal and external parties based on community protocol.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Education

High school diploma

Tools

MS Office

Telephone system

Job description

Brookdale is seeking a friendly receptionist to join our Michigan community. You will welcome residents and visitors, answer questions, direct calls, sort mail, and support light office tasks to keep the community running smoothly.

This role offers stability as part of a nationwide senior living company, with benefits eligibility including health, retirement plans, and 401(k). The position is full-time with opportunities for professional development and a supportive team.