Guest Experience Front Desk Agent

Bardessono; Tucson (AZ); On-site; USD 22,000 - 25,000; Full time

Job summary

Remington Hotels in Tucson is seeking a front desk professional to greet guests, check them in/out, and assist with reservations and charges. You will maintain knowledge of rates, cancellations, and room blocks to ensure smooth arrival experiences.

Perfect for a team player with strong communication skills, willing to work varied shifts, including nights and weekends, in a friendly, fast-paced hotel environment. This in-office role emphasizes accurate cash handling and guest satisfaction.

Qualifications

• Strong guest service mindset with a friendly, professional demeanor.
• Able to work varied shifts including nights, weekends, and holidays.
• Team player who contributes to a great guest experience.
• Ability to multitask and manage reservations efficiently.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges accurately and promptly.
• Know how to use Front Office computer or manual system for daily transactions.
• Manage cash handling, including receiving cash, checks and credit card info.
• Review reservations with special requests and block rooms accordingly.

Skills

Guest service

Communication skills

Cash handling

Reservations knowledge

Front desk software

Tools

Property Management System (PMS)

Job description

Remington Hotels in Tucson is seeking a front desk professional to greet guests, check them in/out, and assist with reservations and charges. You will maintain knowledge of rates, cancellations, and room blocks to ensure smooth arrival experiences.

Perfect for a team player with strong communication skills, willing to work varied shifts, including nights and weekends, in a friendly, fast-paced hotel environment. This in-office role emphasizes accurate cash handling and guest satisfaction.