Guest Experience & Front Desk Sales Lead

Blondie's Story; North Carolina; On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Retail bonuses when goals are met

At-cost salon/spa services for employees

Paid time off (PTO) for eligible employees

Ongoing training and mentorship

Job summary

A luxury salon and spa in North Carolina seeks an Administrative Sales Coordinator to enhance guest experience and drive sales. The ideal candidate has client-facing experience in hospitality and excels at communication and organization. Key responsibilities include upselling services, managing front desk operations, and ensuring a smooth guest experience. The role offers competitive hourly pay and retail bonuses, along with opportunities for training and career growth.

Qualifications

• 1+ years of client-facing experience in luxury, wellness, retail, or hospitality settings.
• Ability to maintain professionalism and composure in a fast-paced environment.
• Experience with scheduling and POS systems.

Responsibilities

• Upsell and cross-sell services at booking and checkout.
• Provide tours to new guests to familiarize them with the space.
• Open and close the salon, managing the till and balancing the drawer.

Skills

Client-facing experience

Strong communication skills

Attention to detail

Organizational skills

Time management

Education

Associate's degree in Business Administration or related field

Tools

POS systems (Phorest preferred)

Job description

A luxury salon and spa in North Carolina seeks an Administrative Sales Coordinator to enhance guest experience and drive sales. The ideal candidate has client-facing experience in hospitality and excels at communication and organization. Key responsibilities include upselling services, managing front desk operations, and ensuring a smooth guest experience. The role offers competitive hourly pay and retail bonuses, along with opportunities for training and career growth.