Guest Experience Front Desk Pro

Schweitzer; Solitude (UT); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Free Solitude season pass for you and:

Discounted Solitude lift passes for:

Discounts on bike lessons, rentals, &,

401k benefit and match

Pro deals with outdoor brands

Job summary

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage receptionist and clerical tasks in the lodging building. As the first contact for guests, you will create a positive impression and deliver outstanding guest service to meet and exceed expectations.

You will assist with arrivals/departures, reservations, inquiries, and daily reports while maintaining lobby areas and supporting mail/coffee services.

Qualifications

• Previous guest service experience preferred.
• Commitment to providing the highest level of guest service.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Keen attention to detail.
• Basic accounting skills.
• Flexibility to work various schedules, including holidays and weekends.
• Ability to stand for extended periods.
• Ability to lift and carry up to 50 lbs.
• Capability to work independently without supervision.
• Strong multitasking skills, with the ability to prioritize and address issues effectively.

Responsibilities

• Deliver exceptional guest service.
• Handle arrivals and departures, assisting with guest accounting.
• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries.
• Respond promptly to guest requests.
• Address lodging, guest folio, and general inquiries via email.
• Log maintenance requests and follow up on their completion, assisting when necessary.
• Prepare daily reports, including occupancy, arrival, and departure reports.
• Maintain lobby coffee service.
• Assist in mailroom operations.
• Perform light housekeeping to keep the lobby and back areas clean.
• Provide bell service and valet assistance to guests as needed.

Skills

Guest service

Communication skills

Problem solving

Attention to detail

Scheduling flexibility

Independence

Multitasking

Physical stamina

Lifting 50 lbs

Basic accounting

Tools

Office software

Job description

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage receptionist and clerical tasks in the lodging building. As the first contact for guests, you will create a positive impression and deliver outstanding guest service to meet and exceed expectations.

You will assist with arrivals/departures, reservations, inquiries, and daily reports while maintaining lobby areas and supporting mail/coffee services.