Front Desk Agent (Full Time, Year-Round)

Alterra Mountain Company; Solitude (UT); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free Solitude season pass

Discounted lift passes

Discounts on lodging and events

401k matching

Pro deals with outdoor brands

Job summary

Solitude Mountain Resort is seeking a friendly Front Desk Agent to manage reception and clerical tasks at the lodging building. You will be the first point of contact for guests, delivering a positive first impression and outstanding service.

Responsibilities include handling arrivals/departures, reservations, inquiries, and guest folio management. Perks include season passes, discounts, and a 401k plan. This is a full-time, year-round position at Solitude Mountain Resort.

Qualifications

• Previous guest service experience preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Basic accounting skills are a plus.
• Flexibility to work holidays and weekends.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Deliver exceptional guest service and manage front desk tasks.
• Handle arrivals/departures and guest accounting.
• Answer calls, book reservations, and handle inquiries.
• Respond promptly to guest requests and email inquiries.
• Log maintenance requests and follow up on completion.
• Prepare daily occupancy and arrival/departure reports.
• Provide bell and valet assistance as needed.

Skills

Guest service experience

Verbal and written communication

Problem solving

Attention to detail

Basic accounting skills

Flexibility with schedules

Ability to stand for long periods

Tools

Office suites

Learn new software

Job description

JOB TITLE: Lodging Front of House Agent

REPORTS TO: Lodging Front of House Supervisor

LOCATION: Solitude Mountain Resort

CLASSIFICATION: Full-Time, Year-Round

PAY RATE: Starting at $20/Hr

SOLITUDE MOUNTAIN RESORT OVERVIEW

Solitude Mountain Resort provides a positive work experience in a setting that fosters friendship and passion. We provide world-class guest service and exciting experiences for our guests and each other. We want our employees to enjoy what they do and take time to enjoy the great activities available in our breathtaking environment.

PERKS OF WORKING HERE:

• Free Solitude season pass for you and eligible dependents
• Discounted Solitude lift passes for friends and family
• Discounts on bike lessons, rentals, retail, spa, and lodging
• 401k benefit and match for ALL staff members over 18 years old
• Pro deals with outdoor brands

POSITION SUMMARY:

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded. We are thrilled to expand our team and offer our employees the unique perks and benefits that come with working at Solitude Mountain Resort.

JOB DUTIES & RESPONSIBILITIES:

• Deliver exceptional guest service
• Handle arrivals and departures, assisting with guest accounting
• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
• Respond promptly to guest requests
• Address lodging, guest folio, and general inquiries via email
• Log maintenance requests and follow up on their completion, assisting when necessary
• Prepare daily reports, including occupancy, arrival, and departure reports
• Maintain lobby coffee service
• Assist in mailroom operations
• Perform light housekeeping to keep the lobby and back areas clean
• Provide bell service and valet assistance to guests as needed

JOB REQUIREMENTS:

• Previous guest service experience preferred
• Commitment to providing the highest level of guest service
• Excellent verbal and written communication skills, along with strong problem-solving abilities
• Keen attention to detail
• Basic accounting skills
• Flexibility to work various schedules, including holidays and weekends
• Ability to stand for extended periods
• Ability to lift and carry up to 50 lbs
• Capability to work independently without supervision
• Strong multitasking skills, with the ability to prioritize and address issues effectively
• Intermediate computer skills, including proficiency with office suites and the ability to learn new software
• Must be 21 years old with a clean driving record

EQUAL OPPORTUNITY EMPLOYMENT

Solitude Mountain Resort is an equal opportunity employer. It is the policy of the Company to recruit, hire, train, assign, promote, and transfer the best qualified individual for each job opening and provide such employment opportunities without regard to sex, race, religious creed, color, gender, gender identity, gender expression, national origin, ancestry, citizenship, nationality, age, physical disability, mental disability, medical condition, marital status, pregnancy, sexual preference, sexual orientation, genetic information, veteran status, or any other characteristic protected by applicable state or federal law. The Company makes all employment decisions, including selection, training, job assignment, compensation, promotion, transfer, discipline, termination, and access to benefits without regard to these protected statuses. Solitude Mountain Resort also provides reasonable accommodations to applicants and employees with disabilities. If you require an accommodation during the selection process, please contact Human Resources at [e-mail].

Perks of Working Here:

Work & Play in the Mountains:

• Embrace the stunning Wasatch Mountains.
• Connect with fellow mountain enthusiasts.

Benefits:

• Access to select Alterra Mountain Company Destinations.
• Free Solitude season pass for you and eligible dependents.
• Discounts on solitude lift tickets for friends and family.
• Discounts on food, rentals, retail, and lessons.

Other Perks:

• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Pro deals with outdoor brands.
• Generous 401(k) plan with company match.
• Free counseling service through Employee Assistance Program.