Front Office Leader: Guest Experience & Operations

Home2 Suites by Hilton Alcoa Knoxville Airport; Alcoa (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) program with employer match

PTO

Referral bonuses

Company travel discounts

Medical, dental, and vision insurance

Free telehealth

Daily pay through ZayZoon

Job summary

Home2 Suites by Hilton Alcoa Knoxville Airport is seeking a Front Office Manager to oversee guest service operations. Duties include managing staff, maintaining high-quality services, and ensuring guest satisfaction.

Candidates should have 1-3 years of hospitality experience, customer service skills, and attention to detail. The role offers excellent benefits including 401(k) match, PTO, travel discounts, medical, and daily pay options.

Join us to provide extraordinary service and grow in a dynamic environment!

Qualifications

• 1-3 years of experience in hospitality required.
• Supervisory experience preferred.
• Customer service experience required.

Responsibilities

• Manage and monitor activities of all employees in the Front Office department.
• Schedule guest service team members according to labor standards.
• Conduct employee training and development.
• Manage the reservation function to maintain highest occupancy.

Skills

Hospitality experience

Customer service skills

Supervisory skills

Attention to detail

Education

1-3 years of hospitality experience

Experience using branded property management system

Job description

Home2 Suites by Hilton Alcoa Knoxville Airport is seeking a Front Office Manager to oversee guest service operations. Duties include managing staff, maintaining high-quality services, and ensuring guest satisfaction.

Candidates should have 1-3 years of hospitality experience, customer service skills, and attention to detail. The role offers excellent benefits including 401(k) match, PTO, travel discounts, medical, and daily pay options.

Join us to provide extraordinary service and grow in a dynamic environment!