Guest Experience & Front Desk Coordinator

Spsnorthamerica; Santa Cruz (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Career Growth

Learning & Development

Recognize Talent

Job summary

Spsnorthamerica is seeking a Receptionist in Santa Cruz, California. This role serves as the first point of contact, curating a 5-star guest experience by greeting visitors, managing calls, and ensuring security protocols are followed.

The ideal candidate will possess a polished appearance, excellent communication skills, and a customer-obsessed mentality. This entry-level position offers career growth and comprehensive benefits including medical and dental coverage, educational discounts, and retirement plans.

Qualifications

• 1-3 years of professional experience in Reception, Concierge, or High-end Retail/Hospitality preferred.
• Comfortable walking, standing, and occasionally lifting up to 40 lbs.
• Punctuality and reliability are essential.

Responsibilities

• Greet all visitors with warmth and manage the digital guest log.
• Expertly route global calls and handle sensitive inquiries.
• Act as the gatekeeper for facility security.
• Cross-train in Mail Services, Hospitality, and Facilities Support.
• Ensure every meeting goes off without a hitch.
• Keep reception, barista, and pantry areas fully stocked.

Skills

Customer-Obsessed

Tech-Savvy

Detail-Oriented

Excellent English communication

Polished appearance

Education

High School Diploma or equivalent

Tools

Multi-line phone systems

PC/Mac environments

MS Office

Job description

Spsnorthamerica is seeking a Receptionist in Santa Cruz, California. This role serves as the first point of contact, curating a 5-star guest experience by greeting visitors, managing calls, and ensuring security protocols are followed.

The ideal candidate will possess a polished appearance, excellent communication skills, and a customer-obsessed mentality. This entry-level position offers career growth and comprehensive benefits including medical and dental coverage, educational discounts, and retirement plans.