Guest Experience & Front Desk Coordinator

The Pavillion at El Dorado Hills; Franciscan Village (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

The Pavillion at El Dorado Hills is seeking a Receptionist to deliver a courteous, professional welcome to residents, families, visitors, and partners. You will manage front desk operations, answer calls, and coordinate scheduling while maintaining a tidy, secure lobby environment.

Key duties include visitor sign-in, clerical tasks, payroll support, and ensuring accurate messaging. The role requires strong communication, organization, and multitasking in a collaborative setting.

Qualifications

• Strong verbal and written communication skills with a warm, welcoming demeanor.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to multi-task in a fast-paced environment.
• Knowledge of office equipment and call management systems preferred.
• Excellent organizational and time management skills.

Responsibilities

• Front Desk & Visitor Support
• Provide a warm, professional welcome to all residents, families, visitors, and partners.
• Maintain continuous coverage of the front desk during assigned times and arrange coverage as needed.
• Answer, screen, and direct incoming calls while ensuring prompt, accurate messaging.
• Greet and assist visitors, ensuring compliance with sign-in/out procedures.
• Maintain a clean, organized, and professional reception and lobby area.
• Administrative & Clerical Support
• Complete clerical tasks, including filing, copying, mailing, and payroll support.
• Maintain office supply inventory and coordinate ordering to ensure availability.
• Assist with resident call systems, service requests, and appointment scheduling.

Skills

Verbal communication

Written communication

Microsoft Office

Multi-tasking

Call management

Organizational skills

Time management

Tools

Microsoft Office

Job description

The Pavillion at El Dorado Hills is seeking a Receptionist to deliver a courteous, professional welcome to residents, families, visitors, and partners. You will manage front desk operations, answer calls, and coordinate scheduling while maintaining a tidy, secure lobby environment.

Key duties include visitor sign-in, clerical tasks, payroll support, and ensuring accurate messaging. The role requires strong communication, organization, and multitasking in a collaborative setting.