Guest Experience Front Desk Associate — Resort Team

Vacatia, Inc.; Pittsfield (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Team-oriented environment

Growth opportunities

Memorable guest experiences

Job summary

Vacatia, Inc. is hiring a Front Desk Associate for Berkshire Mountain Lodge to warmly welcome guests and manage check-in/check-out, reservations, and billing. You will process payments, assist guests, and help maintain smooth front desk operations in a fast-paced resort setting.

The role emphasizes guest satisfaction, accuracy, and teamwork, with opportunities to grow within hospitality. Weekend and holiday availability is expected.

Qualifications

• Friendly, dependable, and customer-focused personality.
• Strong communication and multitasking skills.
• Basic math and comfort handling payments.
• Organized and able to stay on top of busy front desk tasks.
• Willingness to learn new systems and adapt to technology.
• Detail-oriented and trustworthy with guest information.
• Hospitality or customer service experience is a plus.
• Flexibility to work weekends and holidays as needed.

Responsibilities

• Greet guests with a smile and deliver outstanding service from check-in to check-out.
• Answer inquiries and resolve issues quickly and professionally.
• Manage room assignments, reservations, and billing with accuracy.
• Process payments and handle cash transactions confidently.
• Review reservations and prepare for daily arrivals.
• Maintain front desk procedures, including key control and audits.
• Ensure confidentiality and security protocols are followed.
• Collaborate with the team to keep operations running smoothly.
• Take initiative and support various tasks as needed.

Skills

Customer service

Communication

Multitasking

Cash handling

Organization

Tech-savvy

Job description

Vacatia, Inc. is hiring a Front Desk Associate for Berkshire Mountain Lodge to warmly welcome guests and manage check-in/check-out, reservations, and billing. You will process payments, assist guests, and help maintain smooth front desk operations in a fast-paced resort setting.

The role emphasizes guest satisfaction, accuracy, and teamwork, with opportunities to grow within hospitality. Weekend and holiday availability is expected.