Guest Experience Front Desk Associate | Growth & Perks

Atrium Hospitality; Springfield (MO); On-site; USD 22,000 - 24,000; Part time

Benefits offered by this job

Career growth

401(k) match

Health insurance

Paid time off

Brand discounts

DailyPay

Wellness programs

Tuition reimbursement

Volunteer programs

Job summary

Atrium Hospitality's Springfield Residence Inn in Springfield, MO is seeking a part-time Front Desk Associate to welcome guests, manage check-ins and check-outs with warmth, and help keep the lobby inviting.

You will train new front desk teammates, resolve guest issues quickly, and support daily tasks such as event coordination and business center help. Must have strong customer service, basic tech skills, and the stamina to stand and lift light loads.

Qualifications

• Customer service experience.
• Experience in hospitality or leadership (preferred).
• High school diploma or equivalent.
• Tech savvy enough to use hotel systems.
• Able to lift 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and be the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with warmth and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Skills

Customer service

Leadership experience

Communication skills

Education

High school diploma

Tools

PMS software

Job description

Atrium Hospitality's Springfield Residence Inn in Springfield, MO is seeking a part-time Front Desk Associate to welcome guests, manage check-ins and check-outs with warmth, and help keep the lobby inviting.

You will train new front desk teammates, resolve guest issues quickly, and support daily tasks such as event coordination and business center help. Must have strong customer service, basic tech skills, and the stamina to stand and lift light loads.