Assistant Front Office Manager - Elevate Guest Experience

Mr C. Hotels; Riverside, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Marriott Riverside at the Convention Center is seeking an Assistant Front Office Manager in Riverside, California. The role includes staffing, supervising front desk teams, and ensuring smooth check-in/out processes for guests.

The ideal candidate will manage MICROS operations, coordinate with Housekeeping and Engineering, and deliver exceptional guest service in a fast-paced hotel setting.

Qualifications

• Ability to calmly work with high demand and/or upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Excellent verbal and written communication.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Guest services

Team leadership

Communication

Problem solving

Job description

Marriott Riverside at the Convention Center is seeking an Assistant Front Office Manager in Riverside, California. The role includes staffing, supervising front desk teams, and ensuring smooth check-in/out processes for guests.

The ideal candidate will manage MICROS operations, coordinate with Housekeeping and Engineering, and deliver exceptional guest service in a fast-paced hotel setting.