Front Office Operations Lead

Pier House; Riverside, Northern (CA, KY); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Marriott Riverside at the Convention Center is seeking an Assistant Front Office Manager to oversee daily front desk operations in Riverside, CA. You will staff, train, and supervise front desk agents, and manage MICROS transactions.

You will coordinate with Housekeeping and Engineering, greet guests, check them in and out, and ensure service excellence. This full-time role requires flexibility for nights/weekends/holidays and pays $25 per hour.

Qualifications

• Ability to manage staffing levels, interview and hire front desk staff.
• Proficient in MICROS system and daily transactions.
• Strong communication with guests and departments.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Customer service

Communication

Teamwork

Front desk operations

Tools

MICROS system

Job description

Marriott Riverside at the Convention Center is seeking an Assistant Front Office Manager to oversee daily front desk operations in Riverside, CA. You will staff, train, and supervise front desk agents, and manage MICROS transactions.

You will coordinate with Housekeeping and Engineering, greet guests, check them in and out, and ensure service excellence. This full-time role requires flexibility for nights/weekends/holidays and pays $25 per hour.