Guest Experience Front Desk Agent (On-Call)

Hyatt Regency; Honolulu (HI); On-site; USD 39,000 - 50,000; Full time

Job summary

Hyatt Regency Waikiki Beach Resort and Spa seeks a Front Desk Agent (Guest Service Agent) for an on-call role in our Front Office team. You will engage with guests during arrival, stay, and departure, offering resort details, dining options, spa services, and local recommendations to craft a memorable experience.

The position emphasizes aloha hospitality, with an emphasis on courtesy, efficiency, and grace under pressure in a fast-paced resort environment.

Qualifications

• Prior customer service experience with direct interaction with guests.
• Ability to interact with a diverse clientele.
• Open availability, including overnights and weekends.
• Comfortable with fast paced environment.

Responsibilities

• Interact with guests throughout their stay, from arrival to checkout.
• Provide information about the Resort, Restaurants, Spa and area to guests.
• Assist guests with check-in and check-out and resolve inquiries to ensure a positive experience.

Job description

Hyatt Regency Waikiki Beach Resort and Spa seeks a Front Desk Agent (Guest Service Agent) for an on-call role in our Front Office team. You will engage with guests during arrival, stay, and departure, offering resort details, dining options, spa services, and local recommendations to craft a memorable experience.

The position emphasizes aloha hospitality, with an emphasis on courtesy, efficiency, and grace under pressure in a fast-paced resort environment.