Guest Experience Front Desk Agent – Hotel Discounts & PTO

Davidson Hospitality Group; Oak Brook (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Coverage

Teledoc service

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Lodge Oak Brook in Oak Brook, Illinois is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and provide warm, efficient service in a serene resort setting. You will respond to inquiries, offer local recommendations, and coordinate with other departments to ensure seamless guest experiences while maintaining a tidy front desk and handling cash/card transactions.

Flexibility to work evenings, weekends and holidays is required; prior hospitality experience and

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment.
• Excellent communication and interpersonal skills.
• Previous cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.
• Proficiency in computer systems and knowledge of hotel property management software.
• Outstanding organizational and multitasking skills.
• Availability to work flexible schedules, including evenings, weekends, and holidays.
• High School diploma or equivalent.

Responsibilities

• Provide exceptional customer service, creating a positive first impression for guests.
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Organization

Multitasking

Flexibility

Technical skills

Education

High School diploma or equivalent

Tools

Property management software

Job description

Hyatt Lodge Oak Brook in Oak Brook, Illinois is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and provide warm, efficient service in a serene resort setting. You will respond to inquiries, offer local recommendations, and coordinate with other departments to ensure seamless guest experiences while maintaining a tidy front desk and handling cash/card transactions.

Flexibility to work evenings, weekends and holidays is required; prior hospitality experience and