Guest Experience Front Desk Agent (Flexible Schedule)

Meadowbrook Inn; Blowing Rock (NC); On-site; USD 1,929,000 - 2,617,000; Full time

Job summary

Meadowbrook Inn in Blowing Rock, NC is seeking a friendly front desk associate to welcome guests, check in/out, answer calls, and help coordinate daily operations.

The ideal candidate is organized, professional, and committed to delivering excellent guest service. Prior hospitality or customer service experience is preferred; strong communication and basic computer skills are essential.

Qualifications

• Previous customer service or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Professional, courteous, and composed in a fast-paced environment.
• Basic computer skills and familiarity with reservation/PM systems.

Responsibilities

• Greet guests warmly and provide a positive first impression upon arrival and departure.
• Check guests in and out efficiently while verifying reservation details and room assignments.
• Answer phone calls, respond to inquiries, and assist with reservations or changes as needed.
• Provide information about hotel services, amenities, policies, and local attractions.
• Handle guest requests, concerns, and complaints with professionalism and care.
• Process payments, maintain accurate records, and balance the cash drawer or front desk account when required.
• Coordinate with housekeeping, maintenance, and other departments to support guest satisfaction.
• Monitor lobby activity and follow hotel procedures to help maintain a safe and orderly environment.
• Maintain an organized front desk area and complete shift logs, reports, and other administrative tasks.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Tools

Reservation software

Job description

Meadowbrook Inn in Blowing Rock, NC is seeking a friendly front desk associate to welcome guests, check in/out, answer calls, and help coordinate daily operations.

The ideal candidate is organized, professional, and committed to delivering excellent guest service. Prior hospitality or customer service experience is preferred; strong communication and basic computer skills are essential.