Guest Experience Front Desk Agent (Flexible Hours)

Warwick Hotel; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Warwick Melrose Hotel in Dallas is seeking a Front Office Agent to be the first point of contact for guests, ensuring smooth check-in and check-out and delivering personalized service.

You will manage reservations, respond to inquiries, coordinate with housekeeping and other departments, and uphold our reputation for excellence through attentive, professional interactions and accurate billing and records.

Qualifications

• High school diploma or equivalent.
• Experience in a customer service or front desk role, preferably within the hospitality industry.
• Basic computer skills and familiarity with property management systems or reservation software.
• Excellent verbal and written communication skills in English.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet and welcome guests upon arrival.
• Manage guest check-in and check-out procedures accurately and efficiently using the hotel’s property management system.
• Handle guest reservations, cancellations, and modifications while maintaining up-to-date records.
• Respond promptly to guest inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet quality standards.
• Process payments, issue receipts, and maintain accurate billing records.
• Provide guests with information about hotel amenities, local attractions, and transportation options.
• Maintain a clean and organized front desk area and ensure compliance with hotel policies and procedures.

Skills

Customer service

Verbal communication

Written communication

Front desk operations

Time management

Flexibility

Education

High school diploma or equivalent

Associate degree or certification in hospitality management

Tools

Opera PMS

Job description

Warwick Melrose Hotel in Dallas is seeking a Front Office Agent to be the first point of contact for guests, ensuring smooth check-in and check-out and delivering personalized service.

You will manage reservations, respond to inquiries, coordinate with housekeeping and other departments, and uphold our reputation for excellence through attentive, professional interactions and accurate billing and records.