Front Desk Agent

Embassy Suites Resort Gulf Shores; Gulf Shores (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Fund

Job summary

Embassy Suites Resort Gulf Shores in Gulf Shores, AL seeks a Front Desk Agent to deliver exceptional guest service, greet arrivals, assist with check-in/check-out, reservations, and billing while upholding brand standards.

The role requires strong communication, attention to detail, ability to multitask in a fast-paced environment, and a friendly, professional demeanor. Prior hospitality or customer service experience is preferred.

Qualifications

• Positive, guest-focused attitude and passion for service.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Previous customer service or hospitality experience preferred.
• Experience with hotel management systems is a plus.

Responsibilities

• Greet guests and assist with check-in/check-out, reservations, and inquiries.
• Secure payments, verify billing information, and process adjustments as needed.
• Respond promptly to guest questions and requests with professionalism.
• Provide accurate information about hotel services and local attractions.

Skills

Guest service

Communication

Multitasking

Customer service

Hospitality experience

Tools

PMS

Job description

Embassy Sts Gulf Shores
112 W Beach Blvd
Gulf Shores, AL 36542, USA

Description

The Front Desk Agent is responsible for delivering exceptional guest service by creating a welcoming first impression and ensuring a seamless guest experience from arrival through departure. This role assists guests with check-in and check-out procedures, reservations, billing, and guest requests while maintaining brand standards and promoting a positive hospitality experience. This role requires strong communication skills, attention to detail, and the ability to remain composed in a fast-paced environment while creating.

Key Responsibilities

• Welcome and assist guests with check-in, check-out, and reservations in a warm, friendly, and efficient manner.
• Secure payments, verify billing information, and process billing adjustments as needed.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Provide accurate information regarding hotel services, amenities, local attractions, and area recommendations.
• Deliver exceptional guest service while maintaining high-quality hospitality standards.
• Anticipate guest needs and implement creative solutions to exceed expectations.
• Uphold brand standards and company policies while maintaining a welcoming, organized, and professional front desk environment.

Qualifications

• Positive, guest-focused attitude with a passion for providing exceptional customer service.
• Strong communication and interpersonal skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous customer service or hospitality experience preferred.
• Experience using hotel management systems is a plus.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide Paid Holidays and Paid Time Off.
• Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.