Guest Experience Front Desk Agent

The Bellmoor Inn & Spa; Rehoboth Beach (DE); On-site; USD 34,000 - 42,000; Full time

Job summary

The Bellmoor Inn & Spa, located in Rehoboth Beach, Delaware, is seeking a Front Desk Agent to ensure guests receive excellent service throughout their stay. This role involves welcoming guests, managing reservations, and coordinating guest needs with various hotel services.

Responsibilities include handling calls, recording guest information, processing payments, and assisting with special requests such as catering and event bookings.

Responsibilities

• Greet guests and provide a hospitable welcome.
• Record guest information and direct to rooms.
• Handle calls, reservations, and verify bookings.
• Arrange transportation and restaurant reservations for guests.
• Process payments and present bills at check-out.
• Assist with catering, wedding bookings, and retreat activities.
• Keep the front desk neat and positive.

Job description

The Bellmoor Inn & Spa, located in Rehoboth Beach, Delaware, is seeking a Front Desk Agent to ensure guests receive excellent service throughout their stay. This role involves welcoming guests, managing reservations, and coordinating guest needs with various hotel services.

Responsibilities include handling calls, recording guest information, processing payments, and assisting with special requests such as catering and event bookings.