Hotel Front Desk Agent - Doubletree Orlando Downtown

Bardessono; Orlando, Northern (FL, KY); Hybrid; USD 28,000 - 36,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a Hotel Front Desk Agent to greet guests, check them in and out efficiently, and manage reservations at the front desk. You will post charges, handle cash and card payments, and maintain system accuracy for daily transactions.

The role requires excellent guest service, teamwork, and the ability to adapt to varying schedules including nights, weekends, and holidays. This position is full-time and on-site at the Orlando property.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Handle cash, checks, and credit card payments correctly.
• Review reservations with special requests and block rooms accordingly.
• Manage reservations including same-day bookings and cancellation procedures.

Skills

Customer service mindset

Team collaboration

Flexibility with schedules

Cash handling knowledge

Communication skills

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-2637

ORLANDO, Florida, United States

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws