Hotel Front Desk Agent - Doubletree Orlando Downtown

Murrieta Hot Springs Resort; Orlando, Northern (FL, KY); Hybrid; USD 20,664,000 - 30,307,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a Hotel Front Desk Agent to warmly greet guests, manage check-ins/outs, and handle guest charges with precision. You will assist with pre-registration, reservations, and room blocks, ensuring smooth front desk operations in a dynamic hotel environment.

The role requires a strong work ethic, teamwork, and the ability to work varied shifts, including nights, weekends, and holidays. A focus on delivering memorable guest experiences is essential.

Qualifications

• Must have high work ethic and self-initiative.
• Able to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team that provides great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and block reservations as needed.
• Post charges accurately for all guest transactions.
• Handle cash, checks, and credit card payments for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Take same-day reservations within ~2 minutes and follow procedures for cancellations.

Skills

Teamwork

Customer service

Flexible schedule

Communication

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-2637

ORLANDO, Florida, United States

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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