Hotel Front Desk Agent - Doubletree Orlando Downtown

Mr C. Hotels; Orlando, Northern (FL, KY); Hybrid; USD 18,000 - 25,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a friendly Hotel Front Desk Agent to warmly welcome guests, check them in and out, and assist with reservations. You will handle guest inquiries and coordinate with other hotel teams to ensure a smooth stay.

Candidates should be a team player with strong work ethic, ability to work varied shifts including nights and weekends, and a customer-focused mindset. The role is full-time and on-site at Orlando, FL, within a dynamic downtown property.

Qualifications

• Greet guests and check them in/out promptly.
• Post charges accurately and efficiently.
• Knowledge of front office systems and daily transactions.

Responsibilities

• Greet guests and check them in/out, assisting with reservations.
• Post all charges accurately in the system.
• Manage cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms as needed.
• Understand rates, discounts, and how to handle each.
• Take same-day reservations quickly and follow cancellation/relocation procedures.

Skills

Customer service

Cash handling

Reservations

Teamwork

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-2637

ORLANDO, Florida, United States

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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