Hotel Front Desk Agent - Doubletree Orlando Downtown

Hotel Yountville; Orlando, Northern (FL, KY); Hybrid; USD 21,000 - 26,000; Full time

Job summary

DoubleTree Orlando Downtown is seeking a Front Desk Agent to greet guests, check them in and out, and assist with reservations in a fast-paced hotel setting.

The role requires excellent guest service, strong teamwork, and the ability to adapt to varying schedules including nights, weekends, and holidays.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Team-oriented and focused on delivering great guest experiences.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Handle charges and ensure accurate posting.
• Maintain knowledge of front office systems and daily transactions.
• Process cash, checks, and credit card payments accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Guest service

Teamwork

Communication

Flexibility

Job description

Hotel Front Desk Agent - Doubletree Orlando Downtown

#26-2637

ORLANDO, Florida, United States

Location Description

We're minutes from the KIA Center, Inter&Co Stadium, and Dr Phillips Center for Performing Arts. Take a drive along I-4 to Universal Orlando or Walt Disney World Resort Theme Parks. We have a sky-deck pool and 24-hour fitness center. Savor a light bite and drinks at Sixty South Bar and stop by Made Market, Proudly Serving Starbucks.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

DoubleTree Orlando-MCOOD

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Status

Full-time

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