Front Office Supervisor — Elevate Guest Experience

IHG Hotels & Resorts; Naperville (IL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Uniform provided

Employee room discounts

Extensive training

Job summary

Hotel Indigo Naperville Riverwalk, part of IHG Hotels & Resorts, seeks a Front Office Supervisor to deliver memorable guest experiences and manage registration and reservations. You will coach the front desk team, engage with guests, and ensure smooth daily operations at the property.

Requirements include a Bachelor’s degree in Hotel Management or Business Administration, 3 years in Front Office/Guest Service with leadership experience, and fluent English.

Qualifications

• Bachelor's degree in Hotel Management or Business Administration or equivalent
• 3 years of Front Office/Guest Service experience including management experience
• Must speak fluent English; other languages preferred

Responsibilities

• Lead and coach the front office team to deliver memorable guest experiences and warm welcomes
• Engage with guests to build relationships and resolve complaints
• Conduct regular front office inspections to ensure first impressions are strong
• Assist with budgets and identify ways to drive revenue from walk-ins and up-selling
• Train team members on PBX procedures and lead during emergencies or crises

Skills

Fluent English

Guest service

Team leadership

Education

Bachelor's degree in Hotel Management or Business Administration

Job description

Hotel Indigo Naperville Riverwalk, part of IHG Hotels & Resorts, seeks a Front Office Supervisor to deliver memorable guest experiences and manage registration and reservations. You will coach the front desk team, engage with guests, and ensure smooth daily operations at the property.

Requirements include a Bachelor’s degree in Hotel Management or Business Administration, 3 years in Front Office/Guest Service with leadership experience, and fluent English.