Front Desk Agent (Part-Time) - Hotel Indigo Naperville Riverwalk

IHG Hotels & Resorts; Naperville (IL); On-site; USD 20,664 - 28,929; Full time

Job summary

IHG Hotels & Resorts in Naperville is seeking a Front Desk Agent to deliver a warm, efficient guest experience at check-in/check-out. You will acknowledge Rewards Club members, manage bookings, and handle payments while maintaining a welcoming lobby presence.

The role requires a high school diploma and 1+ year in front desk or guest services. Flexible shifts include nights, weekends, and holidays. A neat appearance and professional demeanor are essential.

Qualifications

• HS diploma or equivalent required.
• Experience in front desk/guest services preferred (1+ year).
• Strong communication and problem-solving skills.
• Flexible for night, weekend, and holiday shifts.

Responsibilities

• Provide warm, efficient check-in/check-out experience.
• Acknowledge and assist IHG Rewards Club members and guests.
• Handle transactions and process payments accurately.
• Record guest preferences and anticipate needs.
• Be a brand ambassador with a professional appearance.
• Coordinate with team to handle guest inquiries and issues.

Skills

Customer service

Cash handling

Guest relations

Front desk

Multitasking

Education

High school diploma

Job description

About Us

Hotel Indigo Naperville Riverwalk embodies the area's rustic charm and artistic spirit. Boutique shops, cozy eateries, and local art with wood tones and antique touches showcase the historic neighborhood’s unique character.

Dive into 19th-century life at Naper Settlement, stroll along the stunning Riverwalk, and visit Dick Tracy's bronze statue, a tribute to Naperville’s past. Just steps from dozens of shops and restaurants, explore Downtown Naperville or immerse yourself in history at Naper Settlement.

Enjoy diverse dining at our six hotel restaurants. Stay active in our 24‑hour fitness center, unwind in our luxurious spa, and sip handcrafted cocktails at Plank Bar and Kitchen. Host meetings and events in our versatile venues and enjoy free parking, free Wi‑Fi, and group rates. At Hotel Indigo Naperville Riverwalk, history, art, and modern comfort come together for an unforgettable stay.

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction‑free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Take and manage guest bookings, up‑selling opportunities and telling them about ways to improve their stay.
• Handle cash and credit transactions.
• Start every stay right by swiftly checking guests in and out – take IDs, hand out room keys, and control and release safety deposit boxes.
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad‑hoc duties when your colleagues need your help.

Key Skills & Experiences

• Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem‑solving skills will turn issues into opportunities so every guest leaves with great memories.
• Fluency in the local language – extra language skills would be great, but not essential.
• Literate and tech‑savvy – you’ll need a good grasp of reading, writing, basic math and computers.
• Flexibility – night, weekend and holiday shifts are all part of the job.
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
• Experience – ideally you’ll have spent at least one year in a front desk or guest service position.
• Strength – sometimes you’ll need to lift, push and pull big objects up to 50 lbs (23 kg). This can involve bending and kneeling.

The hourly pay rate for this role is $18.00.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important Information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue‑based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law – click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
• IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.